Experience

Utica National Insurance Group

New Hartford, New York

Developer II

August 2026 - Present

Developed an ASP.Net Core app that performs OCR on a insurance quote document and presents a user-readable AI summary using C# and Azure AI services.
Developed and administered the Talkdesk contact center platform.

Developer I

June 2024 - August 2026

Researched and implemented AI technologies in the contact center
Consolidated, designed, developed MuleSoft RESTful API
Developed an employee directory as a React.JS web app
Implemented Talkdesk as our contact center platform

Society for Capital Region Events and Entertainment

Troy, New York

Website Head

December 2024 - Present

Designed and implemented website for local artisan convention.
Coordinated website content and releases with other departments.
Maintained various technical infrastructure and documention for the website.

Utica National Insurance Group

New Hartford, New York

IT Intern

June 2023 - August 2023

Researched how AI can make insurance more efficient and improve customerexperience.
Researched how AI can be used make constructing reports in Power BI more efficient.
Researched AI solutions that exist for the insurance industry.

Stewart's Shops

Schenectady, New York

Partner

January 2022 - May 2022

Cashing out customers, making ice cream and milk shakes, store cleaning, closing store, depositing money, stocking shelves, and audits.

IBM

Albany, New York

Summer Intern

July 2022 - August 2021

Worked in a team environment to create a demonstration dashboard for prospective clients.